Shipping & Returns

Shipping Information

All orders are processed and shipped as fast as humanly possible from the date/time they were placed. If an order is placed before 10am EST, in most cases it will be processed and shipped out on the same day. During very busy seasons and major launches, the shipment can take up to 7 days. We'll do everything we possibly can to get your shoes to you and if you have any questions, we're happy to answer all of the above when you email hello@threadsandbeams.com

The cost of the shipping is calculated during the checkout. We ship USPS for packages within United States and DHL for overseas. Please contact us if you have any questions.

Returns & Exchanges

We’ll exchange or refund any product that you are not satisfied with, as long as it has not been worn or damaged. You have 21 days to return or exchange the product. Please email us at hello@threadsandbeams.com for any inquiries. We will provide you with a shipping label you may use to send back your order. Upon processing your return, we will then issue your requested return/exchange.

Return Exceptions
Products that have been worn, used, or damaged will NOT be accepted for return or exchange. Please note, refunds are exclusive of shipping cost.
We do not offer returns or exchanges on International purchases. All sales are final.